Refund Policy

This Refund Policy applies to purchases of Ebonox plans made directly through ebonox.com from Xenovia LLC. We want you to be confident in your purchase, so we back every plan with a straightforward guarantee.

1. 14-day guarantee

If Ebonox isn't the right fit for your site, you can request a full refund within 14 calendar days of your original purchase date, no detailed justification required.

2. What's eligible

• First-time purchases of the Starter, Growth, or Agency plan, requested within 14 days of purchase;
• Purchases affected by a verified technical issue on our side that we are unable to resolve within a reasonable time.

3. What's not eligible

• Requests made more than 14 days after the original purchase date;
• Renewal charges, once the 14-day window from the renewal date has passed (see Section 5);
• Accounts found to be in violation of our Terms of Service;
• Custom or one-off services outside of standard Ebonox plans, unless otherwise agreed in writing.

4. How to request a refund

To request a refund, email contact@ebonox.com with the email address used for your purchase and the reason for your request. You can also reach us by phone at +1 (302) 556-2581. We may ask a short follow-up question to help us improve the product, but this will not delay your refund.

5. Renewal refunds

Annual plans renew automatically unless cancelled beforehand. If you are charged for a renewal you did not intend to keep, contact us within 14 days of the renewal charge and we will refund it in full. Renewal reminders are sent by email before each charge, and you can cancel auto-renewal at any time from your account dashboard.

6. Processing time

Approved refunds are issued to your original payment method within 5–10 business days, though your bank or card provider may take longer to reflect the credit.

7. Downgrades & cancellations

You can downgrade or cancel your plan at any time from your account dashboard. Cancelling stops future renewal charges; it does not automatically trigger a refund for the current billing period unless the cancellation falls within the 14-day guarantee described above.

8. Contact

For any refund question, contact Xenovia LLC at contact@ebonox.com, by phone at +1 (302) 556-2581, or by mail at 1207 Delaware Ave #2485, Wilmington, DE 19806, United States.