Privacy Policy

Xenovia LLC ("Xenovia," "we," "us," or "our"), located at 1207 Delaware Ave #2485, Wilmington, DE 19806, United States, operates Ebonox, a WordPress translation plugin, along with the website ebonox.com (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Overview

We collect the minimum amount of information needed to provide, secure, and improve Ebonox. This includes account information you give us directly, license and billing information, and limited technical data needed for the plugin to function on your WordPress site.

2. Information we collect

Account information: your name, email address, and password when you create an account.

Billing information: billing name, address, and payment details, processed through our third-party payment processor. We do not store full payment card numbers on our own servers.

Site & usage information: your site's domain, the languages you configure, plugin settings, and basic usage data (such as which features are active) needed to deliver translations and provide support.

Content submitted for translation: the text of pages, posts, and other site content you choose to translate. This content is processed to generate translations and is not used for any purpose beyond providing the Service.

Communications: messages you send us through the contact form, email, or support channels.

3. How we use information

• To provide, operate, and maintain the Service, including generating translations and syncing content;
• To process payments, renewals, and license management;
• To respond to support requests and communicate about your account;
• To monitor, secure, and improve the reliability and performance of Ebonox;
• To send you service updates, security notices, and, where you have opted in, product news.

4. How we share information

We do not sell your personal information. We share information only with: service providers who help us operate the Service (such as hosting, payment processing, and email delivery providers), acting under contractual confidentiality obligations; professional advisors where necessary; and authorities where required by law or to protect the rights, safety, or property of Xenovia LLC or others.

5. Data retention

We retain account and billing information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations. Content submitted for translation is retained only as long as needed to provide and cache translations for your site, or until you remove it.

6. Security

We use industry-standard technical and organizational measures, including encryption in transit, to protect information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights & choices

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can update most account information directly from your dashboard, or contact us at contact@ebonox.com to make a request.

8. Cookies

Our website and dashboard use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect some features.

9. Children's privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. International transfers

Xenovia LLC is based in the United States, and information we collect may be processed or stored in the United States or other countries where our service providers operate. We take steps to ensure information is handled consistently with this Policy wherever it is processed.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice such as an email or an in-product notification.

12. Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact Xenovia LLC at contact@ebonox.com, by phone at +1 (302) 556-2581, or by mail at 1207 Delaware Ave #2485, Wilmington, DE 19806, United States.